Last updated 1 October 2026
Damaged or incorrect items
If an item arrives damaged, leaking or incorrect, contact us within 48 hours of delivery with your order number and a photo. We'll send a replacement or issue a refund.
Unopened products
For hygiene reasons, opened food products cannot be returned. Unopened, sealed items may be returned within 7 days of delivery.
How refunds work
Approved refunds are processed to the original payment method, or by bank transfer for cash-on-delivery orders, within 5–7 business days.
Cancellations
You can cancel an order free of charge any time before it is dispatched by contacting our team.
Questions about this policy? Contact our team.